July 7, 2021
To all our valued clients and four legged friends,
Whew – what a year it has been. Firstly, all of us at SSVH want to thank each and every one of you for your kindness and patience over the last year. We really appreciate everyone’s loyalty as we have adjusted to busier schedules and new protocols. The extra treats and snacks, as well as your kind words, have all helped to make things a whole lot smoother.
As we have become busier, you may have noticed that it is taking longer to get a ‘routine appointment’, as well as trying to find the best way to see your pets that need to be seen more urgently. In response we have started drop off appointments where you leave your pet with us and we will examine them in between scheduled appointments, calling you when we have completed our exam to discuss treatment. We have also had to rely on email and phone consults more to discuss things with you. Please keep in mind we are doing all we can to see your pet in the timeliest manner. One way you can help is by making your follow-up appointment before you leave after your initial appointment. That way you have an appointment slot reserved.
As a result of the success of BC’s vaccination program, provincial COVID-19 restrictions for many activities / circumstances are being lifted as outlined in BC’s Restart plan. However, the virus may still circulate, as will the viruses for other communicable diseases. To this end, businesses are required to operate following communicable disease prevention guidance, while maintaining some of their current COVID-19 Safety Plan protocols. So, what does this mean for SSVH?
Inside the clinic we cannot separate ourselves from each other by 6 feet as we work to help your pets. As well, you entering the clinic and interacting with us directly means you are exposed to 3 people only, whereas all of us see many more people in a day widening our possible exposure. Until all of our staff are fully vaccinated, and have passed the 2 weeks to obtain full immunity, we will continue our curbside service.
The only exception to this policy is for euthanasia, where we are allowing a maximum of 3 family members, who satisfy a health safety questionnaire regarding COVID-19 exposure, illness, quarantine and travel, and are masked, to be present with their pet. We have managed to stay safe and COVID free for all this time and we cannot afford to let our guard down.
We also have a virtual appointment option available for you. We will bring an iPad to you in your car which will be connected to the exam room and we can then have you “enter” the exam room virtually as one of the Dr.’s examines your pet. This allows you to speak directly to the Dr. and see your furry friend as they are examined. If you wish to use this option, please let us know when you call to make your appointment and we can set it up for you.
We will continue to watch the progress of the Delta variant and keep a close eye on the numbers, with the goal of starting to allow people in with their pets by mid November
We respectfully ask that you continue to wear a mask when you come to the clinic so we can all remain healthy and safe. Our staff will remain masked inside the clinic through the summer and fall so our safety is maintained.
Once again, we thank you for your patience and understanding as we look forward to that possible return to “normal” in the fall.
Dr. Kortschak, Dr. Meagher, and all of us at SSVH