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COVID-19: Practice Updates and Pet Health Information

July 7, 2021

To all our valued clients and four legged friends,

Whew – what a year it has been. Firstly, all of us at SSVH want to thank each and every one of you for your kindness and patience over the last year. We really appreciate everyone’s loyalty as we have adjusted to busier schedules and new protocols. The extra treats and snacks, as well as your kind words, have all helped to make things a whole lot smoother.

As we have become busier, you may have noticed that it is taking longer to get a ‘routine appointment’, as well as trying to find the best way to see your pets that need to be seen more urgently. In response we have started drop off appointments where you leave your pet with us and we will examine them in between scheduled appointments, calling you when we have completed our exam to discuss treatment. We have also had to rely on email and phone consults more to discuss things with you. Please keep in mind we are doing all we can to see your pet in the timeliest manner. One way you can help is by making your follow-up appointment before you leave after your initial appointment. That way you have an appointment slot reserved.

As a result of the success of BC’s vaccination program, provincial COVID-19 restrictions for many activities / circumstances are being lifted as outlined in BC’s Restart plan. However, the virus may still circulate, as will the viruses for other communicable diseases. To this end, businesses are required to operate following communicable disease prevention guidance, while maintaining some of their current COVID-19 Safety Plan protocols. So, what does this mean for SSVH?

Inside the clinic we cannot separate ourselves from each other by 6 feet as we work to help your pets. As well, you entering the clinic and interacting with us directly means you are exposed to 3 people only, whereas all of us see many more people in a day widening our possible exposure. Until all of our staff are fully vaccinated, and have passed the 2 weeks to obtain full immunity, we will continue our curbside service.

The only exception to this policy is for euthanasia, where we are allowing a maximum of 3 family members, who satisfy a health safety questionnaire regarding COVID-19 exposure, illness, quarantine and travel, and are masked, to be present with their pet. We have managed to stay safe and COVID free for all this time and we cannot afford to let our guard down.

We also have a virtual appointment option available for you. We will bring an iPad to you in your car which will be connected to the exam room and we can then have you “enter” the exam room virtually as one of the Dr.’s examines your pet. This allows you to speak directly to the Dr. and see your furry friend as they are examined. If you wish to use this option, please let us know when you call to make your appointment and we can set it up for you.

We will continue to watch the progress of the Delta variant and keep a close eye on the numbers, with the goal of starting to allow people in with their pets by September.

We respectfully ask that you continue to wear a mask when you come to the clinic so we can all remain healthy and safe. Our staff will remain masked inside the clinic through the summer and fall so our safety is maintained. 

Once again, we thank you for your patience and understanding as we look forward to that possible return to “normal” in the fall.

Dr. Kortschak, Dr. Meagher, Dr. Lavely and all of us at SSVH

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September 7, 2020

We are happy to announce that we are opening up appointment times on Sundays again!  Our veterinarians and technicians will be available to book with from 9:00-1:00pm starting Sunday, September 13th.

Our clinic continues to operate under COVID-19 safety protocols which includes curbside service for appointments and food/medication pick up. Please call the clinic to advise staff when you arrive.

We are encouraging owners to bring along a written list of concerns to help our veterinarians complete exams and formulate a plan in an efficient manner. We also ask that if you have travelled outside of the country in the past 14 days, or you are experiencing any cold or flu like symptoms to please either reschedule your pet’s appointment or arrange to have someone else bring your pet in.

Thank you for your commitment to keeping our staff safe and healthy so that we can, in turn, continue to work to keep our patients safe and healthy.

Sincerely,

Dr Kortschak and all staff at South Surrey Veterinary Hospital.
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June 8, 2020

It is with heavy hearts that we are informing all of you that The Paw Spa has decided to no longer provide grooming services. Jackie and Rachel send the following message to all of you giving you some options for your pets’ grooming needs We will miss them being a part of us and we wish them well for the future.

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To Our Paw Spa clients;

We would like to inform all our valued clients that The Paw Spa will no longer be offering grooming services within SSVH.  We would like to thank you for all your years of patronage. We will miss seeing our fur friends and their people. For any future grooming needs we recommend going to the following places:

Small dogs:
•Tatianna who is at Bosley’s in White Rock +1 (604) 385-2294
•Luxe in White Rock +1 (604) 536-8366

Large dogs:
•Michèle at Animal Haven in Surrey +1 (604) 597-0415 – you must be willing to go on a 6 week or less appointment rotation.

Thank you,

Jackie & Rachel

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June 5, 2020

To our Valued Clients,

We are reaching out to provide you with an update around our plans for the near future.  At this time, we are still waiting to receive specific guidelines from the Provincial Health Officer and our regulatory body before a date for re-opening can firmly be established. Rest assured we will let you know as soon as we are able to let you and your pets back into the clinic. We continue to take all precautions with each other by wearing masks and gloves in the hospital, using easily disinfected leashes to transfer your pets and constantly cleaning and disinfecting the work area. Our staff is also being very vigilant with social distancing outside the workplace so we can all remain safe.

Until then, to ensure the health and safety of our staff and clients, hospital access will continue to only be allowed to pets, with special drop-off protocols, while owners remain in their vehicles. Upon arrival for a scheduled appointment, or to pick up food or medication please call our direct line at 604-538-7874 and a staff member will assist you. Alternatively, we do have an online web store that offers a delivery or pick up option for food and non-prescription items. https://www.myvetstore.ca/.

We will maintain our regular hours Monday – Saturday, but continue to remain closed on Sundays so our staff has much needed time to rest and recharge, allowing us to continue to provide the quality of care you and your pet deserve. For emergencies, outside of our hours, please call the Animal Emergency Clinic of the Fraser Valley at 604-514-1711.

We appreciate your patience during this time, as there are higher call volumes and longer processing waits, while we take the time to care for your pet and communicate with you via telephone. We want to thank you for your understanding as we do our best to continually adapt to these necessary changes.

We will continue to keep you up to date so that you can make the best decisions for your pet’s health care.

Thank you for your continued trust and confidence in our clinic and our team. We truly value and care about you and your pets, and look forward to welcoming you back soon.

Sincerely,

Dr. Kortschak, Dr. Meagher, Dr. Olsson and all the staff of SSVH

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April 20, 2020

To Our Valued Clients,

Update regarding our business hours… due to the ever changing circumstances during the COVID-19 pandemic, we have made the difficult decision to temporarily close our doors on SUNDAYS.

This change will be effective immediately. We will remain open during our regular hours Monday – Saturday.

We feel that giving our staff this much needed time to rest and recharge allows us to continue provide the quality of care you and your pet deserve. 

Hospital access continues to only be allowed to pets with special drop-off protocols, while owners remain in their vehicles. We continue to offer curbside pick-up of medications and food.

Alternatively, we do have an online web store that offers a delivery or pick up option for food and non-prescription items. https://www.myvetstore.ca/

If you or any member of your household is experiencing symptoms of COVID-19, or if you have recently traveled or have been in contact with anyone who has traveled, please advise our staff immediately.

If you have any questions, please contact us at 604-538-7874 or at [email protected]

Thank you for your understanding and cooperation – together we will work through these difficult times and become stronger for it.


March 21, 2020

To Our Valued Clients,

Please be aware that we are implementing increased measures to keep our staff and clients safe during the global COVID-19 pandemic. 

Effective Saturday, March 21, 2020, South Surrey Veterinary Hospital will be operating under a “curbside” protocol. We are asking that no clients come into our reception area.  Instead please call us when you arrive in our parking lot. If you do not have a cell phone, please come and knock on our door and we will acknowledge you. 

One of our team will come to your car, take a history and note any concerns with your pet. We will then take your pet into the hospital for the Doctor to examine and they will then call, or come out, to discuss any treatment that may be needed. Please have your dogs on a leash and cats in carriers.

We will continue to book appointments for surgeries, routine and urgent matters, as well as honor appointments already scheduled.

Surgery admitting will be carried out in the same way, with the technician coming to you outside with the admitting treatment plan, clarifying what needs to be done and having you sign, or verbally consent to, the admitting paperwork.

To pick up your pets, please call ahead to arrange payment by telephone, or we will bring the PIN machine, to the parking lot for you to pay. PLEASE DO NOT come inside the building.

To pick up food or medication, please call ahead to order so we can have it ready for you. We would appreciate it if you pay via credit card over the phone (we will not keep the numbers on file) as this will again lessen any contact and honor social distancing. Let us know when you arrive by a phone call, or come to the door, and we will bring the food outside to you.

Thank you very much for your compliance,


March 18, 2020

COVID-19 Update:

To our valued clients, we would like to inform you that our doors will remain open during this time and we will continue to provide your pets with the high level of care that you have come to expect from us.

Being a veterinary medical facility, we already have many measures in place to ensure that our hospital is clean and sanitized, especially in our patient areas, but even so, we will be stepping up our sanitation protocols.

We request your assistance in keeping our clients and staff healthy at this time so that we can continue to serve our community. If you have any symptoms (fever, coughing, difficulty breathing) please do not come into the clinic. If your appointment is non-essential (please call us if you need help determining this) we would be happy to reschedule you.

If your pet requires medical assistance, or you need to purchase medication or food for your pet, and you or one of your family members are exhibiting symptoms of a virus, or you are self isolating, please call the clinic to make arrangements to pay over the phone and have your food brought out to you, or your pet collected.

Alternatively, we do have an online web store that offers a delivery or pick up option for food and non-prescription items. https://www.myvetstore.ca/

If your pet requires medical attention and you are unable to leave your home, please call the clinic and we will work with you to arrange to have them brought in.

PLEASE let us know if someone in your household is under quarantine so that our staff can take protective measures while working with your pet.

Once again, we are committed to working together with our community so that we can continue to ensure the health and safety of our patients, clients, and staff as well as their families.

Welcome to South Surrey Veterinary Hospital!

South Surrey Veterinary Hospital

14018 32nd Ave Unit 301, Surrey, BC
Phone: (604) 538-7874
Email: [email protected]

Monday: 8:00AM-6:00PM
Tuesday-Thursday: 8:00AM-7:00PM
Friday: 8:00AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: 9:00AM-1:00PM

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South Surrey Veterinary Hospital is a full service veterinary facility located in the South Surrey/White Rock area. We’ve been providing veterinary care to the community since 1982.

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