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COVID-19: Practice Updates and Pet Health Information

April 20, 2020

To Our Valued Clients,

Update regarding our business hours… due to the ever changing circumstances during the COVID-19 pandemic, we have made the difficult decision to temporarily close our doors on SUNDAYS.

This change will be effective immediately. We will remain open during our regular hours Monday – Saturday.

We feel that giving our staff this much needed time to rest and recharge allows us to continue provide the quality of care you and your pet deserve. 

Hospital access continues to only be allowed to pets with special drop-off protocols, while owners remain in their vehicles. We continue to offer curbside pick-up of medications and food.

Alternatively, we do have an online web store that offers a delivery or pick up option for food and non-prescription items.

If you or any member of your household is experiencing symptoms of COVID-19, or if you have recently traveled or have been in contact with anyone who has traveled, please advise our staff immediately.

If you have any questions, please contact us at 604-538-7874 or at [email protected]

Thank you for your understanding and cooperation – together we will work through these difficult times and become stronger for it.

March 21, 2020

To Our Valued Clients,

Please be aware that we are implementing increased measures to keep our staff and clients safe during the global COVID-19 pandemic. 

Effective Saturday, March 21, 2020, South Surrey Veterinary Hospital will be operating under a “curbside” protocol. We are asking that no clients come into our reception area.  Instead please call us when you arrive in our parking lot. If you do not have a cell phone, please come and knock on our door and we will acknowledge you. 

One of our team will come to your car, take a history and note any concerns with your pet. We will then take your pet into the hospital for the Doctor to examine and they will then call, or come out, to discuss any treatment that may be needed. Please have your dogs on a leash and cats in carriers.

We will continue to book appointments for surgeries, routine and urgent matters, as well as honor appointments already scheduled.

Surgery admitting will be carried out in the same way, with the technician coming to you outside with the admitting treatment plan, clarifying what needs to be done and having you sign, or verbally consent to, the admitting paperwork.

To pick up your pets, please call ahead to arrange payment by telephone, or we will bring the PIN machine, to the parking lot for you to pay. PLEASE DO NOT come inside the building.

To pick up food or medication, please call ahead to order so we can have it ready for you. We would appreciate it if you pay via credit card over the phone (we will not keep the numbers on file) as this will again lessen any contact and honor social distancing. Let us know when you arrive by a phone call, or come to the door, and we will bring the food outside to you.

Thank you very much for your compliance,

March 18, 2020

COVID-19 Update:

To our valued clients, we would like to inform you that our doors will remain open during this time and we will continue to provide your pets with the high level of care that you have come to expect from us.

Being a veterinary medical facility, we already have many measures in place to ensure that our hospital is clean and sanitized, especially in our patient areas, but even so, we will be stepping up our sanitation protocols.

We request your assistance in keeping our clients and staff healthy at this time so that we can continue to serve our community. If you have any symptoms (fever, coughing, difficulty breathing) please do not come into the clinic. If your appointment is non-essential (please call us if you need help determining this) we would be happy to reschedule you.

If your pet requires medical assistance, or you need to purchase medication or food for your pet, and you or one of your family members are exhibiting symptoms of a virus, or you are self isolating, please call the clinic to make arrangements to pay over the phone and have your food brought out to you, or your pet collected.

Alternatively, we do have an online web store that offers a delivery or pick up option for food and non-prescription items.

If your pet requires medical attention and you are unable to leave your home, please call the clinic and we will work with you to arrange to have them brought in.

PLEASE let us know if someone in your household is under quarantine so that our staff can take protective measures while working with your pet.

Once again, we are committed to working together with our community so that we can continue to ensure the health and safety of our patients, clients, and staff as well as their families.

Welcome to South Surrey Veterinary Hospital!

South Surrey Veterinary Hospital

14018 32nd Ave Unit 301, Surrey, BC
Phone: (604) 538-7874
Email: [email protected]

Monday: 8:00AM-6:00PM
Tuesday-Thursday: 8:00AM-7:00PM
Friday: 8:00AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: 9:00AM-4:00PM

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Our knowledgeable staff and modern facilities are equipped to handle a wide variety of medical conditions, including some emergencies.

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One of the best things you can do for your pet to keep them healthy and happy is by bringing them in for regular exams and vaccinations.

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At South Surrey Veterinary Hospital we offer many surgical services at our clinic, ranging from routine care to advanced procedures.

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South Surrey Veterinary Hospital is a full service veterinary facility located in the South Surrey/White Rock area. We’ve been providing veterinary care to the community since 1982.

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