About Our Hospital

Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
Why is my veterinarian referring my pet to a specialist?

We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…
Can I call and have you fax/e-mail a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We can send proof of vaccination to your pet’s kennel. Just let us know the fax number or e-mail address you prefer.
What are your vaccination requirements for boarding?

We require that cats be vaccinated against rabies, panleukopenia (feline distemper), feline leukemia virus (FeLV), and calici virus before they can come and stay in our condos.
Do you perform at-home euthanasia?

During non-Covid times this is a service we offer, however currently for safety reasons we have made the decision to temporarily suspend this service. We still offer this service in…
If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain…
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

Any anesthetic is a risk, but that being said we do everything we can to minimize the risk. We perform a physical exam, including temperature and auscultation of the heart….
I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

If this occurs during our business hours, don’t panic, but call us right away. If it’s outside our normal business hours, please call the Animal Emergency Clinic of the Fraser…